FREIGHT CHARGES WILL BE INVOICES SEPERATELY PLEASE CONTACT US FIRST TO ADVISE YOUR DELIVERY FEE BEFORE YOU PLACE YOUR ORDER

Manufacturer Warranty (wooden cubbies & playgyms only):

10 Year Structural Warranty

5 year Wood Warranty (against Wood Rot & Decay)

1 Year Warranty on all other components

 

 

All cubby house/climbing frame products are conditionally guaranteed by the Manufacturers for a period of 12 months. If your product is found to be of manufacturing fault during this time the Manufacturer will, at their discretion, replace or repair it ? however, freight costs are payable by the consumer. Please remember that children?s products would be subject to wear and tear.

 

 

Warranty Part Replacement Schedule:

  • 10 Year Structural Warranty
  • Up to 1 year from date from purchase - Free Parts & Free Shipping.
  • 1 year to 5 years from purchase - Free Parts only. Freight additional.
  • 5 year Wood Warranty (Wood Rot & Decay)
  • Up to 1 year from date from purchase - Free Parts & Free Shipping.
  • 1 year to 5 years from purchase - Free Parts only. Freight additional.
  • Year Plastic/Metal/Wood Warranty:
  • Up to 1 year from purchase - Free Parts only. Freight additional.
  • Note: All freight costs capped at maximum $60.00

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THIS WARRANTY DOES NOT COVER:

? Twisting, warping, checking, splitting, cracks, knot holes and knots or any other naturally occurring properties of wood that do not affect performance or structural integrity.

? Cosmetic defects which do not affect performance or structural integrity of a part or the entire product, including surface rust on hardware or metal components and fading.

? Improper installation, including but not limited to, installation on uneven, unlevelled, soft, or waterlogged ground.

? Travel expenses, lost wages or labour costs involved in the installation or replacement of the parts.

? Vandalism, improper use, failure due to loading or use beyond the capacities stated in the assembly instructions.

? Acts of nature including, but not limited to, wind, storms, hail, floods, or excessive water exposure.

 

NOTE: This warranty applies to the original owner and registrant and is non-transferable, so proof of purchase must be sighted for warranty claim to be validated. Unless approved for commercial use, under no circumstance should the products be used in open public/commercial environments, such use may lead to product failure and potential injury. Any and all open public/ commercial use will void this warranty. This Warranty gives you specific legal rights. You may have other rights as well which vary from state to state or country to country. Modification voids any and all warranties and the manufacturer will accept no liability for any modified products or consequences resulting from failure of a modified product.

Shipping Policy

Delivery will be deemed as successfully made once the Product has arrived at the address specified and the POD has been signed. A signature will be required as proof of delivery. All goods must be signed for by an adult aged 18 years or more.

Should delivery be refused at the delivery address (for any reason other than damages/missing items), and re-requested for another date, we may charge for the second delivery, since we met our delivery obligations with the initial delivery attempt. It is the recipient's responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages and damages must be noted on the consignment note. If products arrive in a damaged condition you must make a note on the carrier's delivery consignment note and inform us within 24 hours of the delivery.

Deliveries will often consist of multiple items. You should notify us of the shortages within 7 days of delivery. If boxes look damaged on delivery we recommend clearly marking the POD as "damaged". Often it will only be the outer carton that is damage and the wood included will be fine so we would normally advise to accept the delivery; however it is within your rights to reject the delivery. We request that you either accept or reject the whole consignment. Please contact us whilst the delivery driver is with you if you are unsure of what to do.

You have 30 days to report missing or damaged parts from your product. Please ensure all parts are checked off as per the manual before you make a claim and prior to booking an installer. Products will be deemed your responsibility once they have been accepted by you, your agent or the intended recipient. Any loss or damage to the Products shall then be at your own risk. 

Terms of Business - Wooden Flat Pack Products (Distance Selling Regulations)

Our wooden flat-pack products including climbing frames, playsets, swingsets, playhouses and sandpits are exempt from Distance Selling Regulations - Regulation 13 (c) and the right to cancel goods which "by their nature cannot be returned. The construction process involves drilling and screwing into wooden components which makes irreparable and permanent damage unavoidable. This does not affect the safety or structural integrity of the products, but does affect your rights to return the item. Due to the fact it is impossible and unavoidable to construct the item without causing irreparable damage we request that you carefully inspect the item before beginning the assembly process. You should contact us with any concerns immediately as we will not be able to accept and fully refund a returned product that has been assembled or part assembled. This does not affect your other statutory rights.

Cancellations

We endeavour to provide the best Customer Service possible. Should anything go wrong, you have missing or damaged items, we will make every effort to resolve the issue. However, should the problem be unsolvable or you prefer to amend or Cancel your Order, please email us. You may cancel your order at any point up to the delivery day. If you cancel your order via telephone your order will be put on hold until we receive written confirmation of the cancellation. You must confirm your wish to cancel the order in writing via email, fax or post. Your order will not be considered cancelled until notification in writing is received. Charges will be incurred upon dispatch of your order so if you have concerns or wish to cancel we request you contact us before the goods are dispatched for delivery.

Pre-Order Cancellation

Products offered on pre-order are often being manufactured or imported in the Australia  to order so cancellation of a pre-order item will mean you lose your initial deposit.

Returns

30kg+ (Oversized) products
 It will be your responsibility to arrange and pay for the items to be returned to our warehouse.  The refund will be subject to a reduction costs incurred by us for the collection, the items must be returned unused, in original packaging and be fit for resale. You have a duty to take reasonable care of goods so damages or missing items will be chargeable and any replacement costs will be deducted from the refunded amount. There will also be a 20% administration fee charged on all items returned. Australian made items that are made 'to order' are not subject to our return policy.

Sub 30kg products

We strongly recommend that these items are sent insured and with a signed for (proof of delivery) service because we cannot accept liability for items "lost in the post". Once received in unused condition, in original packaging and fit for resale as new we will issue a full refund. You must notify us of your wish to cancel the order within 7 days, and the item(s) must be returned within 14 days.

We do not accept any returns (oversized or sub 30kg) without notification. Please contact to notify of the return and request collection for oversized items. Items returned without notification may not be accepted. Any items returned that have damaged caused through lack or care or attempted build and disassemble will be subject to charges for repairs/replacements.

Warranty

All wood carries a five (5) year warranty against rot, decay & termite infestation however regular maintenance is required to assure maximum life and performance of this product. The climbing frames require a sealant to applied prior to being installed then once a year at minimum as per the manual instructions and as part of your warranty conditions, failure by the owner to maintain the product according to the maintenance requirements may void this warranty. There is a 1 (one) year warranty for all plastic and metal components.

Taking reasonable care of the goods

You agree to take reasonable care of the goods from the time that they are delivered to you until the time that the returned items are accepted by us. Examples of a failure to take reasonable care of goods may include if you use the goods, if you assemble or part assemble the goods causing irreparable damage, if you destroy the goods original packaging, or if you unnecessarily damage or loose component parts. If your failure to take reasonable care of the goods means that they are damaged through abuse, misuse or attempted construction we may claim against you for a breach of your statutory duty.

If the goods are damaged whilst in your care (including damage caused in assembling or disassembling the goods), if you fail to return all part or all of the goods, you agree that we may withhold payment of the refund up to the value of the cost to replace the missing or damaged components.

Refunds

Refunds will be processed back onto the card used to purchase the product(s). All refunds of goods included in our 7 day returns policy will be subject to a reduction equivalent to the costs incurred by us to arrange and make the collection, and will subject to further deductions if you are not deemed to have taken reasonable care of the goods ? please refer to the section above for further information regarding your duty to take reasonable care of products in your possession. Where exchange rates of currency are involved, the refund will be made in $AUD at the current exchange rate. We do not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund. These terms do not affect your statutory rights.

 

Privacy Policy

This following document sets forth the Privacy Policy for Fantastic Playgroundswebsite, www.fantasticplaygrounds.com.au  is committed to providing you with the best possible customer service experience. Fantastic Playgrounds is bound by the Privacy Act 1988 which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Fantastic Playgrounds Name Ordering System (online cart) you are required to submit personally identifiable information.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Fantastic Playgrounds takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Fantastic Playgrounds reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Fantastic Playgroundseserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Fantastic Playgrounds welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Sunday.

Call: 0428826124

 

Fantastic Playgrounds

Lakemba NSW 2195

Australia

E-mail:  sales@fantasticplaygrounds.com.au or dikea.roussos@gmail.com